40 years of Property Management in London

June 6, 2023

For over 40 years, Metrus has provided best-in-class property advisory services with a modern classic approach, delivering a bespoke programme for Commercial and Residential Properties.

Founded in 1982 by Andrew Jaye, Metrus has thrived and grown sustainably over the last 40 years, bringing together a team of more than 60 professionally trained experts who manage over £5 billion in assets across the UK, with an annual rent roll of £300 million from 2,750 tenancies.

Andrew Jaye FRICS IRRV, Chairman, explains, “My vision for Metrus was to build a bespoke property advisor and chartered surveying practice, run by people who really understand property and have unbeatable market insight to deliver an exceptional service, tailored to our clients’ specific needs.”

“The Metrus management structure is built on strong traditions, with the development of the key disciplines of Property Management, Commercial Agency, Asset Management, and Lease Advisory and Valuation. Through steady organic growth and investing in our team, the company’s expansion has been carefully managed to ensure we continue to deliver the high service standards our clients demand and have now come to expect.” continues Andrew.

“We are driven to understand the needs of both our clients and tenants from the start, investing the time and effort to exceed expectations. We manage to do this whilst still exploring innovative new ideas and exploiting the latest technology.”

Andrew shares in conclusion, “I’m very proud that Metrus has built an enviable reputation which engenders loyalty in our clients; Over 80% of our revenue is generated from our long-term existing clients, some of which have been with us for more than 30 years.”

Metrus’ property expertise ranges across a plethora of portfolios for various funds and investors across all real estate assets types, including managing many of London’s most iconic buildings.

Giles Loveday MRICS, Director, who advises the owners of the Burlington Arcade, shares, “We have managed the oldest shopping centre in the world for over 20 years under different ownerships, overseeing the transformation of over 50 tenancies into high end retailing.”

Andrew Ladopouli MRICS CEnv, Director, explains, “We work alongside specialist consultants to execute complex projects, including the external refurbishment of The Royal Exchange, one of London’s most iconic and prestigious Grade 1 listed buildings.”

In 2016, Metrus created the Asia and Middle Eastern Team, led by Peter Ng, to assist with the increase in Far Eastern clients investing in London property. His team helps clients navigate the London market and coordinates their asset and property requirements. This has led to over 20% of our total Property Management Business being delivered to Far Eastern clients.

Adrian Sayer MRICS CEnv, Managing Director, shares, “At first glance, the package of services we offer is not radically different from that provided by many of our competitors. However, our people here at Metrus make the difference. We are meticulous about the details, we keep our ears to the ground and stay well connected within the industry to ensure that our service level is second to none.”

“We are all very proud of the fact that we have a long list of tremendously loyal clients who have been with us for many years. It is also an indicator that we are still doing it right when it comes to those key client relationships.”

Adrian highlights, “It’s not just our clients who are happy. We also have a very low turnover of staff, which means you get to see the same people you know and trust, who are highly motivated and secure in their role in the company’s overall strategy. Being all together under one roof in our Hallam Street office sets us apart from our competitors.”

As we reflect on over 40 years of Property Management, we know that our people make the difference. Everything which we do for our clients has at its foundations the establishment of close trading relationships which we take time to build up regardless of whether it is a private individual or a multinational corporation. We invest in the time to get to know our clients and understand their needs, ensuring we exceed their expectations.

For more information on our services, get in touch with our Property Management team to discuss your requirements by calling 020 7631 0550 or emailing info@metrus.co.uk.