Our Commitment to Excellence

As we evolve to meet the changing marketplace and client needs, our brand is experiencing exciting developments – watch this space! Our commitment to personalised service remains unwavering as we adapt to better serve our clients and partners. We uncover hidden opportunities and inspire property owners to innovate, enhancing work and living spaces. Our comprehensive services cover the entire property asset life cycle, from acquisition and development to management and disposition, ensuring seamless operations and optimal returns for our clients.

Today, Adrian Sayer, Managing Director, spotlights the core of Metrus: our family-like culture, multidisciplinary expertise, long-term client relationships, and strategic growth plans.

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Personalised Service

At Metrus, we specialise in serving aggressive, high net worth individuals, property companies, and funds. These clients appreciate our personal touch and the continuity of staff that we offer. With an average staff tenure of 8-9 years, our team brings stability and deep expertise.  In recent years, four people decided to leave and explore new endeavours but we are delighted they have since returned, reaffirming the family culture we foster. This ethos creates a work environment where employees genuinely enjoy their work—an environment Metrus is  proud to have created:

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Multidisciplinary Expertise

We are a multidisciplinary agency with a broad range of service lines. Our team of 60 brings a wealth of experience and a high level of expertise across these areas, enabling us to meet a wide array of client needs effectively.

• Property Management: Our £6 billion UK portfolio includes many of London’s iconic buildings, showcasing our unparalleled experience. We collaborate closely with clients to optimise operations and services, conduct thorough research, manage meticulously, and help clients plan for the future.

• Professional Services and Valuations: You need to know your property’s current and future value, which requires careful analysis and market intelligence. With over 30 years of experience in valuations and lease advisory, we provide clients with comprehensive information and advice to maximise rental value.

• Retail and Asset Management: Maximise building potential through creative strategies, including lease restructuring, refurbishments, and changes of use to enhance asset value.

• Agency and Investment: Offering exemplary service with unparalleled market knowledge, earning a reputation as one of London’s top independent advisors. Specialising in all aspects of commercial agency, they deliver best-in-class client service. The investment arm advises on sales and acquisitions across all sectors,  working closely with a broad range of clients including institutional investors, private domestic and overseas investors, property companies and receivers.

Long-Term Client Relationships

We pride ourselves on long-term client relationships. For instance, we’ve managed a  fund for almost 40 years, providing comprehensive services from strategy development to asset management and quarterly reporting. This long-term engagement is a testament to our reliability and the trust our clients place in us.

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Commitment to Office Presence

We believe in the power of being readily available to our clients. Unlike many competitors who have adopted hybrid work models, we prioritise being in the office. This approach enhances our connectivity with colleagues, clients, and projects, allowing us to be more reactive to client needs. In central London, where many of our properties are located, this presence is crucial. Visiting these properties, experiencing the atmosphere, and staying attuned to street-level dynamics are essential parts of our service.

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Strategic Growth

While many competitors have been absorbed by larger entities, we see this as an opportunity to enhance our platform. We manage iconic real estate assets, and our clients trust us with high-quality work. Our goal is to expand our client base strategically, ensuring that we maintain the high standards our existing clients expect.

Our cohesive working environment and senior, experienced staff provide a unique advantage. Clients value the competence and stability of our team, with long-standing staff members ensuring continuity and first-class service. We pride ourselves on transparency and accountability, always striving to deliver exceptional results.

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Conclusion

In summary, Metrus  is dedicated to providing personalised, high-quality service backed by a team of experienced professionals. We are strategically positioned for growth, committed to maintaining our ethos, and ready to meet the evolving needs of our clients.